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General Terms & Conditions

General Terms & Conditions
1) Introduction
2) Prices
3) Methods of payment
4) Delivery times and methods.
5) Shipping costs
6) Legal notices for shipping and order acceptance.
7) Responsibility for shipping.
8) Information. Guarantee. Sustainability.
9) Information on the right of withdrawal
10) Exclusion of the right of withdrawal
11) Returned for defect or non-conformity
12) Right of withdrawal in the context of small-scale contracts
13) Times and methods of reimbursement
14) Consumer code
15) Applicable law

1-INTRODUCTION
These general conditions of sale govern the terms and conditions of sale of the products marketed by Aviation Business Consultants International Srl through the website www.abc-flysafe.it and sold directly by Aviation Business Consultants International Srl, with registered office in Via Naples n.155, 80013 Casalnuovo di Napoli (Naples) REA: NA-806271, Tax code, VAT number and registration number in the Naples Company Register 06295151218, email: flysafe@abc-int.it (aviationbusiness@pec.it) to which it is always possible to contact for information.
For assistance connected and / or related to the purchase of “online” products, including any reports, complaints, requests concerning the purchase and / or delivery of the products, the exercise of the right of withdrawal, etc write to flysafe@abc-int.it
Each sales contract concluded between Aviation Business Consultants International Srl (“Seller”) and the Customer through this site is therefore governed by these general conditions, which form an integral and substantial part of every proposal, order and purchase order confirmation of products.

2-PRICES
Unless otherwise indicated, the prices of the products published by Aviation Business Consultants International Srl must be understood as inclusive of VAT, while they do not include shipping costs, which are indicated in the order confirmation sent by the Seller to the Customer and which are therefore borne by the Customer himself.
The prices of the products over time may be subject to updates and in this case these cancel and replace the previous ones.

3-METHOD OF PAYMENT
The payment methods are expressly indicated in the order form and are as follows:
1. CREDIT CARD. For credit cards (Visa-Mastercard) a debit authorization is required at checkout. We use the most sophisticated cryptographic techniques to protect your data and prevent it from being read and used by third parties.
2. PAYPAL: in case of purchase of products with PayPal payment method, the amount is charged directly to the assigned credit or prepaid card. Credit card details are not disclosed to the Seller. In the event of cancellation, the amount will be refunded to the Customer’s PayPal account. Warning: to be able to benefit from this payment method you must have an account on the PayPal site.

4-DELIVERY TIMES AND METHODS
Aviation Business Consultants International Srl uses the best express couriers (Dhl, Ups, Gls, Sda) for national and international shipments.
From the moment of the conclusion of the order by the Customer, with the payment, the Customer will receive a confirmation email, the Seller will take up to 3/5 working days to process the order. Once the product has been entrusted to the Courier, the Courier will deliver it within 72 hours, a period that can be prolonged for difficult areas or for problems of the courier itself. From the moment of taking charge of the product by the Courier, the tracking code of the shipment to the Customer will be provided electronically to the customer; unique code which will be the only faithful means for tracking the delivery.
In case of delay of the shipment by the Seller, the customer will be informed immediately. The causes of the delay due to the courier are not attributable to the Seller, who remains at the Customer’s disposal for information

5-SHIPPING COSTS
A fixed shipping fee is required for each order delivered in Italy to the same recipient, regardless of the number of products delivered in a single solution. The cost of shipping costs to be paid by the buyer. The delivery times indicated refer exclusively to the items available and run from the time the item is shipped.
For non-European shipments the costs will be calculated and communicated to the customer by email.
For bulky parcels or for particulating the value of the goods transported, the payment of a packaging fee may be required, the amount of which varies from the product to be delivered and, in any case, is transparently indicated in the documentation – paper or electronic – which allows the order to be completed. Couriers deliver to the street level.

6-LEGAL NOTICE OF SHIPPING AND ORDER ACCEPTANCE
The dispatch of the goods takes place only after the acceptance of the order and receipt of the credit.
In case of cancellation of the order by the Customer or non-acceptance by the Seller, the amount paid for the purchase will be refunded. The cancellation of the order must take place, under penalty of forfeiture of the right to return the amount paid to the customer, before sending the purchased goods.
For each order placed, the seller issues a sales document for the material shipped.

7-SHIPPING RESPONSIBILITY
No responsibility can be attributed to the seller in case of delay in order fulfillment or delivery of the order.
At the time of delivery, the customer is required to check:
– that the packaging is intact, neither damaged, nor wet, or otherwise altered;
– that the number of packages corresponds to what is indicated in the transport document.
Upon delivery, any damage to the product or packaging must be immediately reported to the courier in writing.
The dispute must be sent to the seller within 24/48 hours with photos demonstrating the status of the delivery, by e-mail to the address: flysafe@abc-int.it
The customer will receive a confirmation email with instructions to proceed with the return.
In the event of an item damaged upon delivery, the customer can choose one of the following options:
– direct reimbursement by bank transfer and return costs charged to the Seller.
– the replacement or repair of the damage, with return costs borne by the Seller.
– replacement with another product of the same quality and price
– a voucher for a future purchase
Refunds or replacements are made only when the damaged product is returned to the warehouse and only if the above terms and conditions are respected, otherwise it will be deemed that the item has been damaged by the customer and therefore will not be entitled to refund or other.
In case of non-collection within 5 working days of the material present in storage at the courier’s warehouses due to repeated impossibility of delivery to the address indicated by the customer at the time of the order, the goods will return to the company and the costs of the return will be at charged to the customer. The customer will not have the right to request a refund.

8-INFORMATION, GUARANTEE AND SUSTAINABILITY
All items are accompanied by a declaration of conformity.
All goods sold by Aviation Business Consultants International Srl are covered by a 2-year warranty for lack of conformity, pursuant to art. 128 and following of Title III of Legislative Decree 206/2005.
The legal guarantee of conformity protects the customer in the event of the purchase of defective products, which malfunction or do not respond to the use declared by Aviation Business Consultants International Srl or for which that good is generally intended. The Customer can assert his rights regarding the legal guarantee of conformity by contacting the manufacturer of the goods directly.
In the event that, for any reason, it is not possible to restore the conformity and functionality of the goods by means of replacement, or if the replacement is excessively expensive, also due to the value of the goods, the Consumer will be entitled to a price reduction. purchase or termination of the contract with return of the entire amount paid.

9-RIGHT OF WITHDRAWAL INFORMATION
In relation to the right of withdrawal in accordance with art. 52 and following (Consumer Code) of Legislative Decree no. 206/2005, the Customer has the right to withdraw from the contract, without indicating the reasons, within 14 days from when the same or a third party (i) received the product or (ii) in the case of the purchase of several products delivered separately with a single order, received the latest product.
In case of withdrawal, it is specified that the costs of returning the product sold are charged to the customer.
The right of withdrawal is exercised correctly if the following conditions are fully met:
1. the right of withdrawal must be duly exercised within fourteen 14 days of receipt of the product.
2. the product must not have been used, worn or washed.
3. the identification tag / guarantee must be intact and still attached to the product.
4. the product must be returned in its original packaging.
5. the product must not have been damaged by the customer.
To exercise the right of withdrawal, the customer must contact the Seller by registered mail to the Vendit address

hours or by email to flysafe@abc-int.it or by certified email to aviationbusiness@pec.it.
The Seller, having ascertained that all the conditions required to exercise the right of withdrawal have been met by the customer, in accordance with art. 56 (Consumer Code) will fully reimburse the price of the products purchased, the cost of returning the return being the sole responsibility of the customer. Otherwise, the Customer will be contacted if the return cannot be accepted because it does not comply with the above conditions and the Seller reserves the right to keep the products and the corresponding amount for the purchase.
In the event of withdrawal in accordance with art. 57 (Consumer Code), once the withdrawal from the contract has been exercised, the products to be returned must be delivered to the courier within fourteen (14) days from the date on which the customer communicated the withdrawal to the Seller.

10-EXCLUSION OF THE RIGHT OF WITHDRAWAL
In accordance with art. 59 of the Consumer Code, the right of withdrawal is excluded in the following cases:
– tailor-made or customized products

11-RETURN FOR DEFECT OR NON-CONFORMITY.
If in exceptional cases you should receive an incorrect, damaged or incomplete product, please contact our Customer Service.

12-RIGHT OF WITHDRAWAL IN THE CONTEXT OF CONTRACTS OF A SMALL ENTITY
The national rules on the right of withdrawal DO NOT apply to small-scale contracts negotiated away from business premises (Article 47, paragraph 2, of the Consumer Code).
For the purposes of qualifying a “small-scale contract”, the limit set by national legislation is equal to 50 euros, in accordance with the provisions of EU legislation.

13-REFUND TIMES AND METHODS
In the event of a notice of withdrawal within the due time, the seller is required to reimburse the sale price within 14 days of receiving the notice of withdrawal. The refund will be made only and exclusively after the returned product has been returned to the warehouse (Article 56, paragraph 3, Consumer Code)
After the Seller has received the return and checked that all the requirements have been met, the Customer will receive an e-mail confirming acceptance of the return and the Seller will activate the refund.
The actual time for crediting or returning the sums paid for the purchase of products depends on the payment methods used.
⁃ purchase by credit / debit card: the refund will be made by bank transfer. The actual reimbursement depends on the indicated credit institution.
⁃ purchase via PayPal (if available): the refund will be made to the Customer’s PayPal account and will be immediately visible. The actual refund on the credit card from the PayPal account depends on the institution that issued the card;

14-CONSUMER CODE
These Conditions for exercising the right of withdrawal, which are an integral part of the General Conditions of Sale, are governed by Italian law and in particular by the Consumer Code.

15-APPLICABLE LAW
The sales contract between the customer and the seller is concluded in Italy and governed by Italian law. Unless otherwise stated, the Italian law on the matter applies.
For the resolution of civil and criminal disputes deriving from the conclusion of this distance sales contract, the jurisdiction is that of the Seller’s Court.

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